Purchases in the online store are governed by the General Terms and Conditions

Delivery conditions for the end customer

The goods can be ordered through the e-shop, which is located at https://eshop.biopekarnazemanka.cz

  1. The ordered goods are dispatched no later than 3 working days from the confirmation of the order. If the ordered goods are not in stock, we will contact the customer by phone and propose the next procedure, e.g. other performance, extension of the delivery period or withdrawal from the contract.
  2. The goods can be paid by cash on delivery in the amount of 39 CZK or 2 Euro, in the case of payment by card, cash on delivery is not charged.
  3. We send the ordered goods to the territory of the Czech Republic via DPD parcel logistics. Free shipping throughout the Czech Republic is from 1,300 CZK including VAT, otherwise a shipping fee is charged.
    We also send the ordered goods to Slovakia via the DPD courier service. Free shipping to Slovakia is from an order amount of EUR 80 including VAT, otherwise a shipping fee is charged. Payment by transfer based on a pre-issued pro forma invoice. All bank charges are paid by the buyer.
  4. Shipments are delivered on working days from 8 a.m. to 6 p.m. to the address you provide. To arrange a specific delivery time, the courier will contact you by SMS or by phone. The courier has 2 delivery attempts. If the shipment is not picked up and is sent again at the customer's request, the customer pays the additional postage in full.
  5. Proceed as follows when collecting a parcel from a courier service:

    • When receiving the shipment, properly check the integrity of the package. If the package is damaged, tell the driver directly and write a damage report with the driver immediately so that a claim can be made. Unfortunately, later complaints cannot be taken into account.

    • By accepting the shipment, the recipient confirms that he has received the shipment without obvious defects.

    • If, after receiving and unpacking the package, you find that the contents of the package are damaged, please notify us immediately; however, no later than the following day after receiving the shipment.

  6. In case of any questions, do not hesitate to contact us by email at objednavky@biopekarnazemanka.cz.

Protection of personal data

The processing of personal data is carried out in accordance with applicable national and international legal regulations. More information on PERSONAL DATA PROCESSING.

The seller's personal data storage is fully secured against misuse.

The contact person for personal data protection is Barbora Vaňková, tel. +420 318 677 275, email: barbora.vankova@biopekarnazemanka.cz.

Sending information

When registering, the customer can choose the option of sending business information, especially about new products, promotional offers or organized events. In case of his consent, the information in question will be sent to him irregularly via e-mail. The customer is entitled to refuse the sending of the subject information during registration or at any time later. In this case, business information will not be sent to him.

Returns policy

This complaint procedure was prepared in accordance with the provisions of Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 634/1992 Coll., Consumer Protection Act, as amended (hereinafter referred to as the "Act") and applies to the Goods (hereinafter referred to as the "Goods"), for which the buyer's rights from liability for defects (hereinafter referred to as the "Complaint") are applied.

A consumer is any person who, outside the scope of his business activity or independent performance of his profession, concludes a contract with an entrepreneur or deals with him in any other way.

The seller is the trading company Biopekárna Zemanka s.r.o., with its registered office at Oříkov 29, 264 01 Sedlčany, ID number: 29145422, registered in the commercial register maintained by the Municipal Court in Prague, section C., insert 203721. Biopekárna Zemanka s.r.o. is a person who, when concluding and fulfilling a contract, acts within the scope of his business or other business activity. It is an entrepreneur who directly or through other entrepreneurs delivers products or provides services to the buyer.

The customer of the online store https://eshop.biopekarnazemanka.cz/ (e-shop) is either a consumer buyer or a buyer who, when concluding and fulfilling the Purchase Agreement, acts as part of his business or other business activity.

We handle complaints about goods purchased through the seller's e-shop at the company's headquarters. When making a claim, it is necessary to prove that the goods were purchased from Biopekárna Zemanka s.r.o., for example by presenting the tax document that is part of the delivery.

In the event that the goods upon acceptance by the buyer are not in accordance with the Purchase Agreement (hereinafter referred to as "inconsistency with the Purchase Agreement"), the buyer has the right to have the seller return the item to a condition corresponding to the Purchase Agreement free of charge and without undue delay, in particular by replacing it . If such a procedure is not possible, the buyer can request a reasonable discount from the purchase price of the goods or withdraw from the Purchase Agreement. This does not apply if the buyer knew about the violation of the Purchase Agreement before taking over the goods or caused the violation of the Purchase Agreement himself. A discrepancy with the Purchase Agreement that manifests itself within six months from the date of acceptance of the item is considered a discrepancy already existing at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven.

Conformity with the Purchase Agreement means in particular that the item being sold is free of defects, and furthermore that it has the quality and utility properties required by the Purchase Agreement, described by the seller or manufacturer, or expected on the basis of their advertising, or the quality and utility properties for an item of this type usual, further that it meets the requirements of legal regulations and corresponds to the purpose that the seller states for the use of the item or for which the item is usually used.

Checking the shipment

When receiving the shipment, the buyer is advised to check the status of the shipment. If mechanical damage to the packaging of the product or incompleteness of the shipment is detected upon acceptance, the buyer is obliged to make a record of damage to the shipment in the transport documents in the presence of the carrier and have this fact confirmed by the carrier, or not to accept the goods. This greatly simplifies and speeds up the process for the buyer. Of course, this does not affect the buyer's right to file a claim with the seller.

Claiming the return

It is possible to make a claim either in person at the company's headquarters at:
Oříkov 29, 264 01 Sedlčany or via email at objednavky@biopekarnazemanka.cz.

Return handling

The complaint will be processed within 30 days of its application at the latest. If the complaint is not settled within this period, the buyer has the right to exchange the item for the same new, flawless item, or may withdraw from the Purchase Agreement. The choice between exchanging the item and withdrawing from the Purchase Agreement belongs to the buyer. If the complaint was justified, the buyer-consumer has the right to reimbursement of the necessary costs incurred in connection with the application of the complaint (in particular the costs of transporting the claimed goods to the seller).

The period for handling complaints is suspended if the seller has not received all the documents required for handling the complaint (parts of the goods, other documents, etc.). The seller is entitled to request the addition of documents from the buyer in the shortest possible time. The deadline is suspended from this date until the requested documents are delivered by the buyer.

Final Provisions

This complaint procedure becomes effective on January 1, 2018. Changes to the complaint procedure are reserved by the seller.